Shipping policy

Yes. Here is a clean Shopify-ready Shipping Policy for Cornerstone Cosmetics Ltd.

Shipping Policy

At Cornerstone Cosmetics Ltd, we aim to process and dispatch orders as quickly as possible.

Order processing

Orders are normally processed within 1–3 working days.

Orders placed on weekends or UK bank holidays will be processed on the next working day.

During busy periods, product launches or promotional events, processing times may occasionally take longer. If there is a significant delay with your order, we will contact you.

UK delivery

We currently ship within the United Kingdom.

Available delivery options and charges will be shown at checkout before payment is completed.

Delivery times shown at checkout are estimates and begin once your order has been dispatched.

Delivery times

Estimated delivery times depend on the shipping service selected at checkout.

While we aim to ensure orders arrive within the expected timeframe, delivery delays can occasionally occur due to circumstances outside our control, including courier delays, severe weather, peak seasonal demand or disruption to postal services.

Shipping charges

Shipping costs are calculated and displayed at checkout before you complete your order.

Where free shipping is offered, any minimum order value or promotional conditions will be clearly stated.

Tracking

Where a tracked delivery service is used, tracking information will be provided once your order has been dispatched.

Please allow some time for tracking information to become active after your parcel has been handed to the carrier.

Incorrect delivery details

Please check your delivery address carefully before completing your order.

If you notice an error after placing an order, contact us as soon as possible at:

info@cornerstonecosmeticsltd.com

We will do our best to help, but we cannot guarantee that an address can be changed once an order has been processed or dispatched.

Cornerstone Cosmetics Ltd cannot be responsible for delivery problems caused by incorrect or incomplete address information provided by the customer.

Missed deliveries and returned parcels

If delivery is attempted and the parcel cannot be delivered, the courier may leave instructions for redelivery or collection.

If a parcel is returned to us because it was not collected, delivery was refused, or an incorrect address was supplied, additional postage charges may apply if you ask us to send the order again.

Lost or delayed parcels

If your order has not arrived within the expected delivery period, please contact us at:

info@cornerstonecosmeticsltd.com

Please include your order number so we can investigate the delivery.

Where a parcel is confirmed as lost by the delivery provider, we will arrange an appropriate replacement or refund.

Damaged parcels

If your order arrives damaged, please contact us as soon as possible and include:

your order number
details of the damage
photographs of the item and packaging where possible

This will help us resolve the issue more quickly.

International shipping

At present, we do not routinely offer international shipping.

If international delivery becomes available in the future, relevant delivery charges, estimated times and any applicable customs or import information will be provided at checkout.

Contact us

For shipping or delivery enquiries, please contact:

Cornerstone Cosmetics Ltd
Email: info@cornerstonecosmeticsltd.com