Refund policy

Returns & Refund Policy

At Cornerstone Cosmetics Ltd, we want you to be happy with your purchase. If you change your mind, you may return eligible items in accordance with the terms below.

Change of mind returns

You have 14 days from the date you receive your order to tell us that you wish to cancel or return an item.

Once you have notified us, you then have a further 14 days to return the goods.

To request a return, please contact us at:

info@cornerstonecosmeticsltd.com

Please include your order number, the item(s) you wish to return and the reason for the return.

Items must be returned unused, unopened, in their original condition and with all original packaging intact.

Cosmetics, beauty products and hygiene items

For health, hygiene and safety reasons, certain cosmetic and beauty products cannot be returned once they have been opened, used or had their hygiene seal removed, unless the item is faulty.

Where a product has been supplied sealed and that seal has been broken after delivery, we may be unable to accept it as a change-of-mind return.

This does not affect your legal rights where an item is faulty, damaged or not as described.

Bundles

If you are returning a bundle because you have changed your mind, the complete bundle must be returned, including all products, accessories and packaging supplied as part of the bundle.

We are unable to provide a full bundle refund where individual items from the bundle have been used, opened or are missing, except where your statutory rights apply.

Faulty, damaged or incorrect items

Please inspect your order when it arrives and contact us as soon as possible if an item is:

• damaged
• faulty
• defective
• not as described
• different from the item you ordered

Please email info@cornerstonecosmeticsltd.com with your order number and, where possible, photographs showing the issue.

If the item is confirmed to be faulty, damaged or incorrectly supplied, we will arrange an appropriate replacement, refund or return in accordance with your statutory rights.

Return postage

For change-of-mind returns, you are responsible for the cost of returning the goods to us.

We strongly recommend using a tracked postal service, as we cannot be responsible for returned items that are lost before reaching us.

Where an item is faulty, damaged or has been sent incorrectly, we will cover reasonable return postage costs where applicable.

Refunds

Once your return has been received and inspected, we will notify you of the outcome.

Approved refunds will be made to your original payment method.

Where you are exercising your legal right to cancel an online order, we will also refund the cost of the standard delivery option originally offered. Any additional amount paid for premium or express delivery may not be refundable.

Refunds are normally processed promptly, although your bank or payment provider may take additional time to show the funds in your account.

Items that cannot be returned

Unless faulty, we cannot accept returns for:

• opened or used cosmetic products
• products where a hygiene or tamper seal has been removed
• products that are not in their original condition
• incomplete bundles
• products damaged after delivery through misuse or improper handling

Your statutory rights

Nothing in this Returns & Refund Policy affects your statutory rights under UK consumer law.

Contact us

For any return or refund queries, please contact:

Cornerstone Cosmetics Ltd
Email: info@cornerstonecosmeticsltd.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@cornerstonecosmeticsltd.com.